Refunds and Returns Policy

Effective Date: 23-Jan-2025

At Royalluxry.com, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the process, conditions, and timeframes for returns and refunds to ensure transparency and fairness.

1. Eligibility for Returns

Products purchased from Royalluxry.com may be eligible for return if they meet the following conditions:

  • The return is initiated within 14 days from the date of delivery.

  • The product is unused, undamaged, and in its original condition with all original packaging, accessories, and tags intact.

  • The product includes proof of purchase (order confirmation or receipt).

  • Certain items, such as software, digital products, or perishable goods, are non-returnable. This will be clearly stated on the product page.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at umer.rajput1@gmail.com with your order details, the reason for the return, and supporting evidence (e.g., photos of defective or damaged items).

  2. Receive Return Authorization: Once your request is reviewed, we will provide a Return Authorization Number (RAN) and instructions for returning the product.

  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. Ensure that the RAN is clearly marked on the package.

3. Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.

  • For all other returns, the customer is responsible for the return shipping costs.

  • We recommend using a trackable shipping method to ensure safe delivery. We are not responsible for items lost in transit.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

  • Processing Time: Refunds will be processed within 7-10 business days from the date of approval.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.

  • Downloadable software and digital goods.

  • Products damaged due to misuse or improper handling by the customer.

  • Items returned without prior authorization or missing required documentation.

6. Exchanges

Exchanges are allowed for defective or damaged items only. If you need to exchange a product, please follow the return process and specify that you prefer an exchange. Exchanges are subject to stock availability.

7. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Include photos of the damage and the packaging in your email to umer.rajput1@gmail.com. We will prioritize resolving the issue through replacement or refund.

8. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please contact us:

Royalluxry.com
Fazal Daad Plaza, Chowk Pindori, Rawalpindi
Email: umer.rajput1@gmail.com

Thank you for choosing Royalluxry.com. We value your trust and strive to provide a seamless shopping experience.